Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Operating across the Global Services Group (GSG), this position on the Global Learning & Knowledge Management (GLKM) team is responsible for the design and development of learning solutions (online, self-paced and instructor-led), using performance consulting and instructional design techniques to assess needs, identify the root cause of business problems and create interventions that boost the performance of our frontline colleagues.

How will you make an impact in this role?

The successful candidate will have passion and experience in learning curriculum design and working closely with his or her team, SMEs, and learning solutions vendors to develop instructor-led and self-paced learning solutions.

The successful candidate will:

• Be responsible for the development of highly engaging and interactive learning solutions using industry standard e-learning software.

• Apply advanced adult learning theories into practical, application-based learning design and development with the ability to convert strategies to effective and engaging learning experiences.

• Possess the ability to work in a team environment to design, develop and build blended learning experiences.

• Partner and collaborate with other learning professionals and business partners in delivering a globally consistent learning experience.

• Develop comprehensive measurement strategies for all learning solutions to demonstrate business impact and effectiveness.

• Communicate effectively in visual, oral and written form and deliver engaging presentations to business leaders - in both English and Japanese.

• Acquire and apply new technology skills to instructional design practice.

• Be a thought leader in instructional design and innovation.

Qualifications:

• Must be able to speak and write in both English and Japanese to business level standard.

• Design learning that reflects an understanding of the diversity of learners, including the demonstrated understanding of cultural differences that may apply.

• The ability to apply concepts, techniques and theory of other disciplines to instructional design assessment strategies.

• Experience designing, developing and delivering emerging learning solutions including game-based learning, video, micro-learning, simulations and immersive scenarios requiring multiple branching elements strongly preferred.

• Strong proficiency with industry standard design software (e.g. Adobe Creative Suite, Storyline and Captivate).

• Strong project management and leadership competencies to achieve design target timelines.

• Experience in contact center environments and travel industry is preferred.

• Bachelor’s Degree or a minimum of three years of on-the-job experience in equivalent role is required.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Customer Service

Primary Location: Japan-Tokyo-Minato-ku

Schedule Full-time

Req ID: 24004824