Senior operations consultation manager, Store Operations (Hybrid – Seattle based)

Now Brewing – Senior operation consultation manager, Store Partner Operations (Hybrid – Seattle based)! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Senior operations consultants work throughout Starbucks to identify opportunities and optimize performance in support of the Starbucks partners, customers and business. They provide operations expertise and consultation on programs, projects, change management and sustainment planning impacting retail operations. An example of cross functional teams that this role may support are Partner & Labor Relations, Total Rewards & PRO Service Delivery, Learning & Development and more.

As a Sr. OCM Store Partner Operations, you will…

Demonstrate strong leadership skills including influencing without authority while dealing with ambiguity

Leverage consultation skills while working with cross functional partners

Demonstrate project management skills leading multiple tracks of work, establish timelines and tactics, understand dependencies, provide recommendations, create and maintain tools and resources and support implementation of the work

Be a champion for our store partners

We’d love to hear from people with:

Starbucks district manager experience (3 years) or 6 years of progressively responsible and equivalent experience; including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment

Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

Strong knowledge of retail store operations, processes and procedures

Ability to establish and maintain effective cross-functional working relationships

Ability to operate and influence across all levels of the organization

Ability to communicate clearly and concisely, both orally and in writing

Capability to communicate written content around operationalizing PRO processes

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

Strong analytical skills and decision making

Ability to manage large or highly-complex projects

Summary of Experience

• Starbucks district manager experience (3 years) or 6 years of progressively responsible and equivalent experience including 3 years of retail operations multi-unit management and 3 years of implementation and/or project management in a retail or restaurant environment

Required Knowledge, Skills and Abilities

• Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities

• Strong knowledge of retail store operations, processes and procedures

• Ability to establish and maintain effective cross-functional working relationships

• Ability to operate and influence across all levels of the organization

• Ability to communicate clearly and concisely, both orally and in writing

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)

• Strong analytical skills and decision making

• Ability to manage large or highly-complex projects

• Ability to assess the impact of change and develop processes to ensure effective implementation and user acceptance of new processes, products, procedures or methods

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/starbucksbenefits.com) .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week.

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com .