Location:

2721 N Central Ave, Phoenix, Arizona 85036 United States of America

Under the direction of the Vice President, Claims, RepWest Insurance Company, the position is responsible for providing direction and leadership in the investigation storage/property catastrophic losses reported to the company. Coordinate CAT (Catastrophe Loss Teams) and determine if an on-site, in-person investigation is required. Direct tasks and activities of Independent Adjusters and other support services that are hired to investigate large exposure claims. Review and negotiate rates for services provided.

This will be an onsite position at our corporate campus in Phoenix, AZ.

Essential Duties: (Note: Essential duties are not exhaustive and may be supplemented as necessary).

• Reasonable and predictable attendance is essential.

• Provide guidance and direct Claims Adjusters, Litigation Claims Representatives in the performance of their duties and assist or provide feedback to them on real property losses and catastrophic property losses reported to RepWest.

• Respond to catastrophic losses and coordinate all company activities according to customer demands.

• Interact directly with U-Haul International, Inc. Engineering Services and UHI Legal, Executive Large Loss Committee, Public Adjusters, Contractors and Vendors on real property losses and catastrophe exposures.

• Must provide written reports on a regular basis between the above listed agencies, include an action plan on the file going forward, and a coverage analysis, reserving recommendation and an over-all comprehensive file review.

• Research, prepare and present large loss reports, claim coordination reports and reports requested by the Board of Directors.

• Provide technical expertise for real property and storage/property catastrophic losses.

• Gather facts pertinent to the investigation of the claim by written correspondence, telephone and services of an independent adjuster and/or any other hired expert.

• Evaluate data supplied by the following: police reports, repair statements, contracts, witness statements, claim settlements, equipment examination and/or any other hired vendor to rule out or determine exposure against the customer.

• Utilize the adjuster’s experience, knowledge and judgment to provide the insured and/or claimant with the best possible service, thereby avoiding complaints.

• Maintain productivity records reflecting assignments and other support functions.

• Keeps abreast of industry trends and new practices and methods by formal schooling and reviewing technical publications.

• Must be available 24 hours a day, seven days a week.

Other duties performed occasionally or infrequently:

• Attend meetings and seminars as needed.

Education/Training Requirements:

• Bachelors degree in Business or related field or the equivalent in experience.

• Must possess Adjuster’s License and/or Independent Adjuster License or the ability to secure same if available in location of employment.

Experience:

• 10+ years claims adjusting experience that pertains to complex cases and investigation experience within the Property and Casualty lines of business.

• Position requires an extensive working knowledge of our customer products, and investigation expertise is necessary on real property and catastrophic losses.

• Must have experience in coordinating and conducting a complete on-site investigation team surrounding large exposure losses for our customer

Skills/Knowledge:

• Must have excellent verbal and written communication skills and inter-personal skills, organizational and prioritization skills.

• Must be detail oriented and have analytical and decision-making ability.

• Must be able to deal with all levels of personnel in government agencies, claimants, insureds, adjusters outside of the company, attorneys, and all levels of executive management, etc.

• Experience to understand risk management, customer products offered and insurance investigation techniques within the claims office.

• Must be able to work in a computerized environment with software applications, e-mail, etc.

• Must be knowledgeable with field investigative techniques required to provide in-depth coverage analysis, make recommendations, and provide comprehensive written reports on each and every assignment.

  U-Haul/Repwest Offers:

• Full Medical coverage

• Prescription plans

• Dental & Vision Plans

• New indoor fitness gym

• Gym Reimbursement Program

• Registered Dietitian Program 

• Weight Watchers 

• Onsite medical clinic for you and your family

• Career stability

• Opportunities for advancement

• Valuable on-the-job training

• Tuition reimbursement program

• Free online courses for personal and professional development at U-Haul University®

• Business and travel insurance

• You Matter Employee Assistance Program

• Paid holidays, vacation, and sick days 

• Employee Stock Ownership Plan (ESOP)

• 401(k) Savings Plan

• Life insurance

• Critical Illness/Group Accident

• 24-hour physician available for kids

• MetLaw Legal program

• MetLife auto and home insurance

• Mindset App Program

• Discounts on cell phone plans, hotels, and more

• LifeLock Identity Theft

• Savvy consumer wellness programs - from health care tips to financial wellness

• Dave Ramsey’s SmartDollar Program

• U-Haul Federal Credit Union

• Wellness Program

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

Since 1945, U-Haul has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for U-Haul was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, nationwide basis. U-Haul co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the pioneers morphed into orange U-Haul trailers. In the process, an industry was born.