BluePearl in Peoria, AZ is hiring a Patient Care Coordinator (Client Care Liaison)

Overview:

As a Patient Care Coordinator at BluePearl, you will play a vital role in ensuring exceptional customer service and support for our pet parents during their visits. You will be the primary point of contact, providing a welcoming and efficient experience while coordinating various aspects of patient care in an emergency hospital setting.

Responsibilities:

• Exceptional Customer Service: Provide outstanding service to pet parents, addressing inquiries, scheduling appointments, and assisting with any needs or concerns.

• Coordination and Support: Act as a liaison between clients, veterinarians, and support staff to ensure seamless patient care delivery.

• Adaptability: Thrive in a fast-paced environment, managing multiple tasks efficiently and remaining composed during emergency situations.

• Team Collaboration: Work closely with veterinary professionals and administrative staff, fostering a collaborative and positive work environment.

• Professionalism: Present a polished and professional demeanor at all times, especially during critical or high-stress situations.

• Communication: Engage effectively with clients, demonstrating excellent communication skills, interpersonal communication skills, and empathy.

• Training and Development: Show a keen interest in continuous learning and development, staying updated on veterinary protocols and best practices.

• Availability: Be flexible with working hours, including weekend evenings, to accommodate client needs and practice operations.

• Personal Attributes: Display a helpful and compassionate attitude, with a passion for improving client experiences and patient outcomes.

• Initiative and Growth: Take initiative in improving processes and services, contributing to the growth and success of the practice.

Qualifications:

• Extensive hands-on customer service experience, preferably in a medical or veterinary setting.

-Proactive approach to identifying opportunities to enhance the client experience and streamline the processes within the practice.

-Work along side the reception and medical staff to ensure patients receive the best spectrum of care possible.

• Strong interpersonal skills with the ability to work effectively in a diverse team environment.

-Available nights & weekends when patient flow is at it's highest.

• Adaptability to varying workloads and changing priorities.

• Interest in veterinary medicine and a desire to advance within the field.

• Basic knowledge of veterinary terminology and procedures (preferred but not required).

• Excellent communication and problem-solving skills.

• Commitment to delivering exceptional customer care and patient support.

*Note:* This position offers an exciting opportunity for individuals seeking a career in veterinary care coordination and client services. We encourage motivated candidates with a passion for animals and customer service to apply.

Why BluePearl ?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.

• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• We value your health and well-being as an associate by providing you with the following:

• Health, dental, vision, and life insurance options.

• Paid paternity leave as well as employer provided short-term and long-term disability.

• Flexible work schedules.

• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.