To act as the main point of contact in managing the customer quote and order process from start to finish, including coordinating with internal and external contacts as needed to facilitate all aspects of each customer project as assigned by supervisor.

RESPONSIBILITIES:

CUSTOMER MANAGEMENT

• Manages complex customer orders from start to finish, including all open orders, quotes, returns, claims, pricing discrepancies, expedited purchases/orders, loose material substitutions, etc., until the issues have been resolved and all phases of the order are complete.
• Manages all elements in creating customer quotes, including, loose material, stocklisting, fabrication, etc. Determines margins, freight costs, pipe costs, and other financial elements that directly impact branch profitability based on pre-defined pricing strategies.
• Manages daily production meetings, including developing the Load Schedule, and reviewing open back orders and expected Receipts and Truck Schedule with other facility managers.
• Negotiates pricing and material deadlines.
• Schedules shipment of product with regard to customer requirements and cost to branch.
• Manages all elements associated with establishing and maintaining contract pricing for customers.
• Acts as main point of contact within branch for customers as assigned by supervisor, including following up on lost quotes, being available to the CSRs to help resolve daily issues arising with customers and departments, managing complex problem resolution, and fielding inquiries and orders when Customer Service Representatives are not available.
• Reports abilities and or deficiencies in processes as they affect the level of service and profitability of the company.
• Gathers data and reports information to the branch or regional operations manager, and others as assigned by supervisor.

SUPERVISORY

• Supervises administrative and/or customer service representatives within the branch while providing the tools to ensure the best service possible.
• Schedules work loads, monitors time and attendance, and determines overtime for direct reports based on the needs of the company.
• Ensures that direct reports follow all policies and procedures.
• Communicates the directives of the company as they relate to improving the level of service by conducting meetings with the CSRs and other appropriate personnel.
• Measures, evaluates, and works to improve individual performance of direct reports using metrics and criteria defined by management.
• Provides exemplary leadership in creating an environment that motivates and raises employee morale by portraying a service-oriented philosophy in a professional manner.
• Performs the duties of the Operations Manager in their absence as those duties directly affect customer service.

REQUIREMENTS:

• Minimum 2-yr degree in a technical field or 4-5 years previous experience in industry required.
• Minimum 2 years project management experience required.
• Minimum 2 years experience in a customer service/order entry role required. Experience with JDE, Hydralist, and other Viking systems preferred. Fabrication listing experience preferred.
• Minimum 1 year experience as a supervisor or manager preferred.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.