Arconic Customer Service & Sales Support - Industrial in Lancaster, Pennsylvania
Arconic is currently in search of a Customer Sales and Service Support to join our Global Rolled Products (GRP) HQ business unit.
GRP is a dynamic global organization that offers the widest variety of aluminum plate and sheet in the world. GRP is made up of Arconic's rolling operations around the world and is Arconic's most global group with manufacturing and commercial sites in North America, Europe, South America, Asia, and Russia.
This position provides world-class customer service as part of a team of customer service resources that interact with Arconic’s Customers and Arconic’s manufacturing facilities within GRP HQ. This position requires detailed knowledge of key systems, products, processes and procedures to service an assigned account base.
Administration Major Deliverables:
Administrative accuracy of customer PO‘s – entering and verifying customer purchase orders
Assist the customer service department to eliminate waste by continually looking for opportunities to automate administrative processes currently performed manually.
Develop and maintain queries and other reports as required by the sales service unit
Compile information for maintaining and distributing daily, weekly and monthly reports
Tax-Exempt Certificate verification
Customer Sales & Service Major Deliverables:
Manage the customer order cycle process. This includes, but is not limited to, standard order entry, scheduling, pricing, status checks, and releasing shipment.
Familiarization with personnel in sales and marketing and the business unit.
Develop an understanding of the BU’s flat-rolled products, their manufacturing flowpaths, characteristics, and sizes so as to be able to effectively enter customer purchase orders
First responder to Cold Calls. Forward information to appropriate CSSR.
A training program is offered that covers key aspects of the job. During the training program and the customer service role, you will need to quickly acquire, integrate and use knowledge in a variety of areas, such as:
Knowledge of administrative and advanced clerical procedures
Excellent communication skills and the ability to tactfully, expeditiously and professionally interact with internal and external customers.
PC skills are essential, e.g. Windows 10, MS Office Suite (Word, Excel, PowerPoint, Outlook), Visio, Adobe Acrobat, AS400, Oracle, CRM, AlcoaDirect.
Understanding our product line and how it relates to our customer orders
Navigating through multiple and complex computer systems used in the job, along with proficient keyboarding skills and attention to detail
Understanding plant production processes and who are the appropriate plant contacts for different situations
Understanding commercial policies and procedures and who are the appropriate commercial contacts for different situations,
Applying administrative procedures
Ability to extract data from databases, understand the data and correctly apply it to the processes
The Customer Service environment is fast paced. The successful candidates need to be able to handle multiple tasks simultaneously and be receptive to customer’s priorities. Starting salary is $37,900 per year depending on qualifications. Benefits begin on day one of employment.
· High School Diploma (minimum).
· Proficient Microsoft Office/computer skills
· Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
· Associates Degree preferred.
· Prior industrial/manufacturing customer service experience is preferred.
· 3 years of progressively responsible experience in a sales & customer service position
Job: *Marketing and Sales
Organization: *00206-98208 Sales Office 8
Title: Customer Service & Sales Support - Industrial
Requisition ID: 18002869
Compliance With the Equal Employment Opportunity and Affirmative Action Laws and Regulations
Arconic reaffirms its policy to provide equal employment opportunity in recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company-sponsored training, access to facilities, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs, recalls or termination of employment to all employees without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity / expression, veteran status, genetic information, sex or age (within statutory limits).
We live our Values and measure our success by the success of our customers, shareholders, communities and people. Arconic’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind.