Career Area:

Manufacturing

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

WE BUILD WHAT MATTERS

What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters!

Your Impact Shapes the World at Caterpillar Inc:

When you join Caterpillar, you are joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We do not just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About EPD

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Job Summary:

The GAM (Global Account Manager) Quality and Aftermarket Team is responsible for leading all efforts related to Quality, Commissioning, Aftermarket, and Product Support for Electric Power’s global data center accounts. As a Quality Account Manager, you will lead all efforts related to Quality for Electric Power's named data center accounts. Our efforts enable us to achieve and maintain Caterpillar global data center market leadership. Our team consists of a global team of specialists with responsibility to manage customer and dealer relationships on a global scale when related to quality, commissioning, aftermarket, and product support. Direct work with other Caterpillar units, customers, and possibly suppliers require incumbent to demonstrate skill in negotiation, building consensus and achieving compromise.

What You Will Do:

• Lead all aspects of Quality required to deliver on goals by securing win/win outcomes for Caterpillar and our global data center customers.

• Manage and meet Electric Power Division (EPD) quality and commissioning goals for assigned Data Center account(s)

• Develop and maintain necessary processes and tools to ensure customers view Caterpillar and Cat Dealers "easy to do business with".

• Manage Issues in Customer Quality Portal.

• Develop and Maintain Internal Quality Portal to track and prioritize issues.

• Support Quality onboarding processes for Cat Facilities, Dealers, and Strategic Suppliers.

• Lead customer quality and social audits of Caterpillar Facilities, Dealer Operations, and Strategic Suppliers as part of the customer qualification processes.

What You Have:

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Level: Extensive Experience:

• Communicates to clients regarding expectations of all parties.

• Participates in negotiating the terms of the business relationship.

• Conducts periodic reviews of work effort, progress, issues, and successes.

• Maintains productive, long-term relationships with clients or vendors.

• Creates opportunities to educate support teams on client priorities.

• Empowers others to establish collaborative, healthy relationships.

Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.

Level: Extensive Experience:

• Interprets results of quantitative and statistical tools and explains results to others.

• Communicates key benefits of a quality management process.

• Conducts and directs quality reviews.

• Develops expertise in quality assurance tools, techniques, and standards.

• Develops programs for motivating employees to meet or exceed quality goals.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.

Level: Extensive Experience:

• Evaluates and makes contributions to best practices.

• Processes large quantities of detailed information with high levels of accuracy.

• Productively balances speed and accuracy.

• Implements a variety of cross-checking approaches and mechanisms.

• Demonstrates expertise in quality assurance tools, techniques, and standards.

• Employs techniques for motivating employees to meet or exceed accuracy goals.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level: Extensive Experience:

• Differentiates assumptions, perspectives, and historical frameworks.

• Evaluates past decisions for insights to improve decision-making process.

• Assesses and validates decision options and points and predicts their potential impact.

• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

• Uses effective decision-making approaches such as consultative, command, or consensus.

• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level: Extensive Experience:

• Ensures capture of lessons to be learned from a problem-solving effort.

• Organizes potential problem solvers and leads problem resolution efforts.

• Uses varying problem-solving approaches and techniques as appropriate.

• Contributes to standard practices for problem-solving approaches, tools, and processes.

• Analyzes and synthesizes information and devises alternative resolution strategies.

• Develops successful resolutions to critical or wide-impact problems.

What You Will Get

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just a salary because we value your performance, we offer a total rewards package that provides day-one benefits:

Medical, dental and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Short and long-term disability coverage

Life Insurance

Paid parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits (Ex. Identity Theft Protection)

Additional Information

• Multiple locations available for this position

• Domestic relocation assistance is available for this position

• This position may require up to 25% travel

• Visa sponsorship is not available

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

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Posting Dates:

April 23, 2024 - May 8, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.