JOB REQUIREMENTS: Your Job The Technical Support Supervisor will have strong people leading skills and a desire to contribute to and improve our IT support structure, own challenges that come with supporting a global enterprise environment and proactively build relationships with key business stakeholders. Our Team The Employee Services Organization provides value-added strategic partnerships with other Koch companies in ownership and support of several key processes and platforms. We deliver IT products and services that enable employee success and collaboration, foundational accounts and devices, and transformational mobility and XR experiences. As a trusted partner, we focus on people, processes, technology, and data to drive transformation. Our team members are key contributors through the application of frameworks and principles with an emphasis on leveraging critical and economic thinking to drive value What You Will Do Understand, develop, apply, and coach employees on our culture of Principle Based Management Supervise, coach, mentor and develop a group of Technical Support Specialists in the day-to-day operations of providing level 2 IT support to internal customers from multiple businesses Provide strong leadership with excellent interpersonal, team building, communication and influencing skills to drive positive outcomes and business value Identify, assess, and work to close gaps in employee performance and development areas to improve performance and prepare them for their next career path opportunity Monitor and manage group and individual performance to ensure the team is efficiently and effectively addressing consumer issues and meeting service level commitments Continually evaluate and improve consumer support processes and procedures to maximize team efficiencies and ensure a positive consumer experience Identify needs for individual/group training and ensuring team members have the right level of expertise to complete requests and incidents accurately, timely and with a high level of quality Develop and maintain strong customer relationships across business groups supported; effectively handle and resolve customer escalations in a timely manner Partner with service owners, team leaders and peers across the... For full info follow application link. Infor does not discriminate in employment opportunities or practices on the basis of race, color, creed, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, marital status, age, veteran status, protected veterans, military service obligation, citizenship status, individuals with disabilities, or any other characteristic protected by law applicable to the state in which you work. If you have a disability under the Americans with Disabilities Act or similar law, and you wish to discuss potential accommodations related to applying for employment at our company, please contact Human Resources at 470-548-7173 and/or ADAAA@infor.com. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C02AD29ADC4F4C83