Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

• Lead, develop and monitor performance measurement metrics and GBS objectives appropriate to each specific business area.

• Prepare metrics reports and collaboration with direct supervisor and S2C GPO and other key stakeholders (monthly / as needed) on operational issues.

• Lead and maintain excellent relationships within the team and with internal stakeholders to ensure mutual goals are achieved.

• Ensure the team are performing duties in line with their own specific roles and responsibilities.

• Act as the escalation point for key stakeholders (Project Managers, Procurement, Functions, Risk Domains etc.) for TPRM related service queries.

• Ensures compliance to the Third Party Risk Management process and procedures by team and stakeholders

• Actively participate in, recommend and support development of process improvements, training material, Desktop procedures etc. that enhances user experience

• Continuously looking for and recommending improvements by monitoring and working within agreed KPIs/SLAs

• Support the development of team members’ skills and talent.

• Allocate and balance the allocation of work across direct reports across different shift patterns

• Timely resolution of issues and gap analysis identified based on the Performance Measures and KPI Dashboards

• Provide direct support to teams and stakeholders to ensure the right Third Party Risk Management policies, procedures and tools are understood.

• Ensures Third Party certification, qualification and re-qualification process is followed by team

• Confirming that all responses from Third Parties are being validated in accordance with standard procedures.

• Ensure Project Managers and other key stakeholders including Risk Domains are provided with timely and accurate service related updates

• Escalate any services quality related issues which might arise from time to time regards team performance

• Provide training and support regarding Third Party Risk Management using appropriate methods to teams and end users e.g. workshops, presentations, etc.

• Ensure commodities L1-L3 are being correctly applied accurately and consistently by the team

• Close out all outstanding issues within agreed service commitments

• Conduct supplier record audits to ensure accurate application of procedures by the team

• Identify process improvements and make recommendations noting expected benefits and required resources to deliver

• Help draft and updating of relevant policies, procedures and guides

• Update Ecosystem with revised policies, processes, procedures and knowledge articles

• Escalate any areas of concern to direct supervisor or S2C GPO

• Testing of any system enhancements and providing feedback when necessary

• Continuously guide, coach, and develop direct reports to increase productivity and optimize the effectiveness of the process and their performance to maximize efficiency and minimize cost.

• Support other teams members as and when priorities dictate.

Qualifications

• Fluent in either German, Italian, or Spanish

• Bachelor’s degree in business or supply chain preferred

• 4-6 years experience in management of Third Parties, Customer Service, or Procurement services.

• Thorough understanding and application of risk management

• Proficient with Coupa, Contract Lifecycle Management other systems preferred

• In-depth knowledge regarding Third Party Risk Management best practice

• Preferably a knowledge of AECOM’s culture regarding risk associated with using Third Parties

• High stress tolerance

• Attention to detail

• Strong communication, prioritization & organizational skills

• Ability to problem solve with an enthusiasm for change

• Ability to work independently and on a high-performance team

• Strong customer service orientation

• Professional demeanor

• Self-motivated

• Flexibility to work according to changes in workload and other priorities

Additional Information

#LI-GM1

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10109008

Business Line: Geography OH

Business Group: DCS

Strategic Business Unit: GBS

Career Area: Procurement & Supply Chain

Work Location Model: Hybrid